Good Questions
Good Questions
Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available — just ask!
Our cancellation policy varies by season. Generally, free cancellation up to 14 days before check-in for a full refund. Within 14 days, 50% refund. Within 48 hours, no refund. Holiday bookings may have stricter policies.
Weekend stays require a 2-night minimum. During peak periods (fall foliage, holidays, March break), a 3-5 night minimum may apply. Midweek stays have no minimum.
You can book directly through our website (best rates — no platform service fees!) or through our Airbnb listing. Direct bookings save you 10-15%.
Yes, a one-time cleaning fee is added to each booking. This covers professional cleaning between guests.
Up to 7 guests. We have 4 beds across the chalet and 1 full bathroom.
Yes, high-speed WiFi is available throughout the chalet. Good enough for streaming and video calls.
Yes — full-size fridge, stove, oven, dishwasher, microwave, coffee maker, toaster, and all cookware, utensils, and dishes you'll need.
We provide all bed linens, bath towels, hand towels, and kitchen towels. Just bring your personal items.
Yes! The chalet has a cozy fireplace, perfect for those cold winter evenings.
Yes, a smart TV with streaming capability. Bring your Netflix/Disney+ login and you're set.
The chalet is on one main level, but there are steps at the entrance. Please contact us to discuss specific accessibility needs.
Yes! The hot tub is available in all seasons. Winter hot tub sessions with snow falling around you are a guest favourite.
Yes, Lac Lili is steps from the chalet. Perfect for swimming in summer, and beautiful to walk around in any season.
Yes, a gas BBQ is available on the private patio along with Adirondack chairs and outdoor dining.
The screened porch is not heated, but it's perfect for three-season use. In summer and fall it's the best spot in the chalet.
Unfortunately, we do not allow pets at this time. This helps us maintain a hypoallergenic environment for all guests.
No smoking inside the chalet. Smoking is permitted outdoors only, away from the porch and hot tub area.
No, the chalet is in a quiet residential area. We ask guests to be respectful of neighbours and keep noise to a minimum after 10 PM.
Quiet hours are from 10 PM to 8 AM. The chalet is surrounded by nature — part of the experience is the peacefulness.
About 1 hour (100 km) via Autoroute 25 Nord. It's a straightforward, scenic drive.
Yes! We have a Level 2 EV charger on-site. It works with all standard J1772 connectors (Tesla with adapter). Expect a full charge overnight.
Yes, free private driveway parking. Room for multiple vehicles.
IGA in Chertsey, about 15 minutes from the chalet. We recommend stocking up in Montreal before you arrive, or stopping on the way.
Cell service is available but can be spotty depending on your carrier. WiFi is reliable inside the chalet. Download any maps or directions before you arrive.
Yes! Au Petit Poucet (classic Québécois), Chez Milot, O'Thai Rawdon, and several others are within a 15-30 minute drive.
We're happy to help. Send us a message and we'll get back to you quickly.
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